Section 1: Return from customers:
If the customer wants to return an item/ items, they must email the support team of the reason why they want to return the item.
Returning items because they do not simply like the products will not be accepted.
If item arrived to the fulfillment house and customer did not email Case Boss at firstname.lastname@example.org: no refunds will be issued.
Our policy lasts 30 days for RETAIL items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund
Section 2: Returned items due to incorrect shipping address: customer’s error
If item was returned to the fulfillment house due to address issue, support team will contact the customer.
Customer must provide an alternate address where to reship the order to. Or, they can get in touch with the shipping carrier if item will be reshipped to the same address.
Returned items due to incorrect address are subject for reshipment. Case Boss will reship the items to the customers but in case items will be returned back to the fulfillment house due to the same issue: address issue, customer will have to pay for the freight fee to reship the items.
Returned items due to address issues are subject for reshipment and NOT for refund as this is considered as customer’s error and Case Boss and shipping carriers are not held responsible for such errors.
Section 3: Additional non-returnable items:
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Section 4: Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at email@example.com
Requests are for validation.
Section 5: Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to their preferred shipping address to give to you later, we will send a refund to the gift giver and he will find out about your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Section 1: Refund does NOT apply if you simply do not like the product.
Section 2: No refunds on free plus shipping or promotional items.
Any promotional offers must be canceled within 24 hours of your order, before the order is processed. Free/promotional items are non-refundable once shipped.
Damaged items are for replacement, not due for a refund.
Section 3: Extended shipping length
This is NOT a valid for a refund as there are many factors involved with this. Once you have your tracking number, you can direct any related questions to your shipping carrier.
Some factors that are affecting the delivery of items such as change of state policy, country policy. These factors are not valid as a reason for a refund as Case Boss is also complying to these policies and laws in order for us to do business outside U.S.territory and we do not have control on these factors.
Section 4: For approved return requests, you can return the item/s.
Once return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Section 5: Late or missing refunds (if applicable)
We are making sure that refunds are completed upon approval.
Once refund request has been approved, we will process the refund right away.
Refund in credit cards will be completed right away, however, customer needs to contact their bank as the bank usually crediting refunds within 5-7business days; depends on their process.
If you are expecting a refund but still not showing on your bank accounts, contact firstname.lastname@example.org
Section 6: Items reported as delivered but claiming not received
Customer needs to contact USPS or their local post office to open an investigation for missing item/s.
Section 1: Shipping & Delivery
We are not held responsible for shipping delays, losses, and damages to the product while it is in transit.
Section 2: Replacements:
We reserve the right to refuse a replacement if the above conditions are not met.
ALL defective or damaged items are subject for replacement once meet above conditions, subject for replacement and NOT for refund.